Marylebone Movers Terms and Conditions
These Terms and Conditions apply to all removals, packing, transport, storage, and related services provided by Marylebone Movers (referred to as “we”, “us”, or “our”) to the customer (referred to as “you” or “your”). By making a booking, confirming a quotation, or allowing our team to begin work, you agree to be bound by these terms. Please read them carefully before placing a booking for any moving service, man and van service, or any other domestic or commercial relocation arrangement. If anything in these terms is unclear, you should raise it before the service starts.
These terms are intended to set out the basis on which our removal services are supplied in the United Kingdom. They apply whether the work is arranged at short notice or in advance and whether the booking is for a full house move, a partial relocation, item collection, furniture transport, or related support. Any variation to these terms must be agreed by us in writing. If there is any inconsistency between a written quotation and these terms, the specific written quotation will usually apply only to the extent that it clearly states an alternative arrangement.
Our service is based on the information you provide at the time of enquiry and booking. You are responsible for making sure that all details are accurate, complete, and updated if circumstances change. This includes access conditions, parking restrictions, property size, item list, fragile or valuable goods, and any special handling requirements. We may rely on your information when preparing the quotation and scheduling our team, so errors or omissions may affect timing, pricing, and the scope of work.
To secure a booking, you will usually need to provide your name, service address, move date, contact details, and a description of the goods and tasks involved. A booking is not confirmed until we issue confirmation in writing or by electronic message and, where required, receive any deposit or advance payment. We reserve the right to decline or reschedule a booking where the requested service is unsuitable, unsafe, outside our capacity, or where essential information has not been provided. We may also ask for further details before confirming the booking.
Where an estimated quotation is given, it is based on the information available at the time. If the actual service differs from the description supplied by you, we may revise the price to reflect additional labour, waiting time, extra mileage, added stops, difficult access, stair carries, dismantling, packing, or specialist handling. Any revised charge will be explained as clearly as possible. Removal company pricing may also be affected by delays caused by you, your agents, or circumstances outside our control.
Unless otherwise agreed, payment is due on completion of the service, although some services may require an upfront deposit or full prepayment. We accept payment by the methods stated at the time of booking. All sums must be paid in full without deduction, set-off, or withholding unless required by law. If payment is not received when due, we may suspend further work, retain goods where lawful, recover administrative costs, and charge interest on overdue amounts at the applicable statutory rate. Prices may be stated inclusive or exclusive of VAT depending on the service and the invoice issued.
If you need to cancel or rearrange your booking, you should notify us as early as possible. Cancellation charges may apply depending on how much notice is given and whether we have already incurred costs such as staffing, vehicle allocation, fuel, parking arrangements, or materials. In some cases, a deposit may be non-refundable. If you postpone a job, we will try to offer an alternative date, but availability cannot be guaranteed. We may treat repeated short-notice changes as a cancellation for charging purposes.
We may cancel or suspend the service if you fail to provide safe access, if the property is not ready, if there is a serious risk to our staff or property, if payment terms are not met, or if the move would require us to act unlawfully or unsafely. If we cancel without cause and after accepting a confirmed booking, we will usually offer a refund of any sums paid for the unperformed service, but we will not be liable for indirect losses, wasted arrangements, or third-party costs unless required by law. Force majeure events, including severe weather, traffic disruption, strikes, accidents, or emergency restrictions, may result in delay or cancellation without liability beyond rescheduling or refund of unspent sums.
Our team will carry out the service with reasonable care and skill. However, you must ensure that items are properly packed unless we have expressly agreed to pack them, and that any fragile, hazardous, or high-value belongings are declared in advance. You should keep with you, or separately secure, items of special personal importance such as documents, jewellery, money, medicines, keys, and data storage devices. Unless otherwise stated, we do not guarantee the structural integrity of goods that are already damaged, poorly assembled, or unsuitable for transport.
Our liability is limited to losses directly caused by our negligence, breach of contract, or failure to use reasonable care and skill. We do not exclude liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation. Subject to this, we are not responsible for indirect, consequential, or economic losses such as loss of profits, missed opportunities, or business interruption. Any claim for damage must be notified to us promptly and, where possible, before the goods are removed from the delivery location so that the issue can be inspected.
If damage or loss is caused by our team, our responsibility will usually be limited to repair, replacement, or compensation up to the fair market value of the affected item, taking account of age, condition, and depreciation. Where an item was fragile, already defective, or inadequately packed by you, our liability may be reduced or excluded to the extent permitted by law. You should consider appropriate insurance for goods of unusual value, and you remain responsible for maintaining your own insurance cover unless we have expressly agreed otherwise. Nothing in these terms affects your statutory rights as a consumer where applicable.
We may refuse to move items that are dangerous, unlawful to transport, unlabelled, leaking, infested, or likely to damage other goods or vehicles. This includes, without limitation, explosives, fire hazards, corrosive substances, gas cylinders, asbestos, and items prohibited by law or by our insurance terms. Any hidden dangerous item discovered during the service may be removed from the job at our discretion. If you fail to disclose such items, you may be liable for any resulting loss, damage, fine, or additional cost. You must also ensure that goods handed to us comply with all applicable health and safety requirements.
Where the service includes clearance or disposal of unwanted goods, the handling of waste will be carried out in accordance with applicable UK waste regulations. We will only dispose of items where this has been expressly agreed in advance. You remain responsible for confirming which items are to be removed, retained, recycled, donated, or discarded. Where required, waste transfer arrangements, receipts, or other records may be used to show lawful disposal. We do not agree to remove controlled waste, hazardous waste, or materials requiring specialist permits unless we are specifically authorised and equipped to do so.
You must not place prohibited waste in with general household contents unless you have told us in advance and we have agreed to transport it lawfully. If any item is found to require special handling, segregation, or licensed disposal after collection has begun, we may charge additional fees or decline to continue with the affected items. You accept responsibility for the accuracy of the disposal instructions you give us and for any consequences arising from misdescription of the materials involved. Where goods remain your property until lawfully transferred or disposed of, title does not pass unless the agreement expressly states otherwise.
If storage is included as part of the arrangement, separate storage terms may apply in addition to these Terms and Conditions. We may require an inventory, identification of ownership, and confirmation of value before storing goods. Access to stored items may be subject to notice, availability, and further charges. We may also move items between vehicles, premises, and storage locations as part of the service, provided this is reasonably necessary for the performance of the booking. Any special instructions must be given in writing before the job starts.
While we aim to complete services on the booked date and within estimated timeframes, times are estimates only unless we have expressly agreed a fixed schedule. Delays may occur because of traffic, weather, access problems, parking issues, third-party obstruction, or circumstances outside our reasonable control. Where delays are caused by you, your representatives, or a failure to prepare the property, waiting time may be charged. If the service cannot proceed due to access restrictions or non-availability of keys, we may treat this as a cancellation or abortive visit and charge accordingly.
You are responsible for ensuring that the premises are ready for the move, that lifts and access routes are usable, and that any permits, permissions, or building requirements are in place. You must also ensure that pets are secured, children are supervised, and shared areas are protected where appropriate. Any request for our staff to dismantle or reassemble furniture, disconnect appliances, or move particularly heavy items will be subject to suitability, safety, and the tools available on the day. If an item requires specialist engineers or legal authorisation to move, we may refuse the task.
Nothing in these terms creates a partnership, joint venture, or employment relationship between you and us. We may assign or subcontract part of the service where reasonably necessary, but this will not reduce our responsibility to supply the agreed service with reasonable care and skill. If any clause is found unenforceable by a court, the remaining clauses will continue in force. Our failure to enforce any right immediately does not mean we waive that right in the future.
Marylebone Movers may update these Terms and Conditions from time to time to reflect operational, legal, or regulatory changes. The version in force at the time your booking is confirmed will normally govern that booking, unless a newer version is required by law or expressly agreed by both parties. Any updates will apply to future bookings and not automatically to completed jobs. It is your responsibility to review the terms before each new service request.
These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or in connection with the service, the quotation, the booking, or these terms will be subject to the exclusive jurisdiction of the courts of England and Wales, unless you are a consumer resident in another part of the United Kingdom and mandatory local rules provide otherwise. Nothing in these terms limits any rights you may have under applicable consumer protection legislation.
By confirming a booking with Marylebone Movers, you acknowledge that you have read, understood, and agreed to these Terms and Conditions, including the booking process, payment obligations, cancellation rules, liability limits, waste handling requirements, and governing law. These terms are intended to provide a clear and fair framework for a reliable moving service and to help ensure that each relocation is managed safely, lawfully, and efficiently.