Privacy Policy
Marylebone Movers Privacy Policy
This Privacy Policy explains how Marylebone Movers collects, uses, stores and protects personal data relating to customers and prospective customers. It also sets out your rights under the UK General Data Protection Regulation and related data protection laws. This Privacy Policy applies to all Marylebone Movers customers and prospective customers within our service area.
Who We Are
Marylebone Movers is a removals and related services provider operating in the Marylebone area and surrounding locations. In relation to the personal data we collect from you, we act as the data controller. This means we determine the purposes and means of processing your personal data.
Personal Data We Collect
We may collect and process the following categories of personal data about you:
Identification and contact details, such as your full name, postal address, service address, billing address, and any other address relevant to your move, as well as your preferred contact details such as email and communication preferences.
Service and booking information, such as details of your requested removal services, inventory lists you provide, property access information relevant to the move, preferred dates and times, notes about specific requirements or instructions, and records of communications relating to your booking.
Payment and transaction information, such as payment status, amounts, dates, services purchased and any associated invoices or receipts. We do not store full payment card details; where card payments are processed, this is managed by secure third-party payment processors.
Website and communication data, such as information you provide when you contact us through forms or direct communication, and technical information such as basic usage statistics, subject to applicable cookie or tracking consents where relevant.
Feedback and complaint information, such as responses to surveys, reviews, complaints or other feedback you provide about our services.
How We Collect Your Data
We collect personal data directly from you when you request a quote, make a booking, contact us by any communication channel, complete forms, or otherwise communicate with us about our services. We may also receive data indirectly where another person arranges services on your behalf, in which case we will treat your data in accordance with this Privacy Policy.
Lawful Basis for Processing
We rely on one or more of the following lawful bases when processing your personal data:
Contract performance: We process your data when it is necessary to enter into or perform a contract with you, such as providing removal services, issuing quotes or invoices, and managing your booking.
Legitimate interests: We process data where it is necessary for our legitimate business interests and these are not overridden by your rights and interests. This includes managing and improving our services, handling enquiries, maintaining business records, and protecting our operations.
Legal obligation: We may process data to comply with legal and regulatory obligations, for example tax, accounting and record-keeping requirements.
Consent: In limited circumstances, we may rely on your consent, for example where required for certain types of marketing communications or optional tracking technologies. Where we rely on consent, you have the right to withdraw it at any time.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide quotes, plan and deliver removal and related services, including assessing your requirements, confirming bookings and arranging logistics.
To communicate with you regarding your enquiry or booking, including sending confirmations, updates and necessary service messages.
To manage payments, process transactions, handle billing queries and maintain accurate financial records.
To respond to questions, complaints and feedback, and to improve the quality and safety of our services.
To keep internal records, perform administration, audit and reporting, and support our business operations.
Where permitted, to send information about services that may be of interest to you, in line with your communication preferences and applicable law.
Data Sharing and Processors
We may share your personal data with carefully selected third parties who act as data processors on our behalf. These processors are engaged under written contracts and are required to process your data only in accordance with our instructions and to implement appropriate security measures.
Categories of data processors may include payment processing providers, IT and hosting service providers, customer management and booking system providers, and professional advisers such as accountants where necessary.
We may also share data with other third parties where required by law, to protect our legal rights, or where it is necessary in connection with legal proceedings or regulatory inquiries.
We do not sell your personal data to third parties.
Data Retention
We keep your personal data only for as long as necessary for the purposes for which it was collected, including to satisfy any legal, accounting or reporting requirements.
In general, booking and service-related records will be retained for a period that allows us to address questions or complaints and to comply with applicable limitation periods and financial regulations. Financial records, including invoices and transaction details, may be kept for a longer period to meet tax and accounting obligations.
Where we process your data based solely on consent, we will cease that processing if you withdraw your consent, subject to any legal obligations to retain certain data.
International Transfers
Where our use of service providers results in your personal data being transferred outside the UK or European Economic Area, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or an adequacy decision, to protect your data in line with applicable data protection laws.
Data Security
We take reasonable and proportionate steps to protect your personal data against unauthorised access, accidental loss, disclosure or destruction. These measures may include technical safeguards, physical security controls and organisational procedures such as access controls and staff awareness measures. While we strive to protect your data, no transmission or storage system can be guaranteed as completely secure.
Your Data Protection Rights
Under data protection laws, you have a number of rights in relation to your personal data. These rights apply to all Marylebone Movers customers and prospective customers within our service area, subject to certain conditions and exceptions:
Right of access: You have the right to request information about the personal data we hold about you and to receive a copy of that data.
Right to rectification: You have the right to ask us to correct inaccurate or incomplete personal data.
Right to erasure: In certain circumstances, you have the right to request that we delete your personal data.
Right to restriction of processing: You may request that we restrict the processing of your personal data in certain situations.
Right to data portability: In some cases, you have the right to receive your personal data in a structured, commonly used and machine-readable format and to request that it be transmitted to another organisation where technically feasible.
Right to object: You have the right to object to our processing of your personal data based on legitimate interests, and to object at any time to processing for direct marketing purposes.
Rights relating to automated decision making: You have rights in respect of decisions based solely on automated processing, where applicable.
To exercise any of these rights, you may contact us using the details provided on our website or through our usual communication channels. We may need to verify your identity before responding to your request.
Complaints
If you are concerned about how we handle your personal data, we encourage you to contact us first so we can address your concerns. You also have the right to lodge a complaint with the relevant data protection supervisory authority, depending on your location.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices. Any changes will be effective when the updated version is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we process your personal data.
